Monash Research Office



Quality of Service - Survey

This survey is designed to give you an opportunity to state your opinions on how well you think the Monash Research Office performs in relation to what you believe is important. In particular, we request feedback regarding the services and advice that Monash Research Office staff offer in support of researchers' applications to major schemes.

Where indicated, please rate an aspect-of-service's "Importance" from Not Important to Extremely Important and also rate the Monash Research Office's "Performance" in that aspect from Extremely Poor to Excellent.

Your opinions are valuable and will help us understand how we can work together to make the MRO work for all concerned. When completed, this is a confidential document and your honest input will make it very worthwhile. The results of the survey will be made available.

Thank you for your assistance.
* Required Fields
1.  General Information

    1.1    Which single category best describes you?   
 

    1.2    If you are external to the university, which single category best describes you?   
 

    1.3    Please identify a major scheme to which you recently applied for funding, which involved interaction with
             Monash University Research Office staff:  *
1.3.1

N/A

    Identify Scheme: *

     ARC Future Fellowships
     ARC Linkage Projects
     ARC Discovery Projects
     NHMRC Program Grants
     NHMRC Project Grants
     NHMRC Fellowships (Research and Practitioner)
1.3.2

N/A

    Year Applied: *

    2006     2007     2008     2009    

1.3.3

N/A

    Month Applied: *

    Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec


    1.4    Please rate the importance to you and the quality overall  of the Monash University Research
             Office's services that you use the most:

N/A Importance:     Not Important  < >   Extremely Important
N/A Quality:     Extremely Poor  < >   Excellent

    1.5    How did you find out about the Monash University Research Office?
 
   I have very little information regarding the Monash University Research Office
   Staff-student induction workshop
   Monash University Website
   Word of Mouth
   Other:

2.  Communication

    2.1   Monash University Research Office staff listen to my needs regarding research information

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.2   Monash University Research Office staff describe clearly the services on offer

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.3   Monash University Research Office staff provide clear and useful feedback in response to my queries

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.4   Monash University Research Office web pages provide clear and useful information

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.5   Grantswatch is useful and easily accessed

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.6   Monash University Research Office offers useful workshops

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.7   Comments    (Optional)
3.  Service Quality

    3.1   Requests for information are followed through

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.2   Monash University Research Office staff deliver on undertakings given

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.3   Monash University Research Office staff provide quality service

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.4   Monash University Research Office staff provide informed feedback

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.5   Monash University Research Office staff provide an innovative service

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.6   Reports provided by the Monash University Research Office are useful (e.g. faculty, school or departmental
            publications or grants data)

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.7   Monash University Research Office staff are friendly

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.8   Monash University Research Office staff display professionalism

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.9   Monash University Research Office staff treat me fairly without discrimination

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.10   Monash University Research Office staff take an interest in me and my needs

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.11   Comments    (Optional)

4.  Service Delivery

    4.1   Monash University Research Office Staff are readily available to assist me

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.2   Monash University Research Office staff inform me about new services (e.g. grants and scholarship opportunities)

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.3   Monash University Research Office opening hours meet my needs

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.4   Monash University Research Office staff acknowledge and handle problems appropriately

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.5   Monash University Research Office staff respond in a timely manner

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.6   Monash University Research Office staff give my enquiries appropriate time and attention

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.7   Monash University Research Office staff display initiative when dealing with me

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.8   Monash University Research Office staff respond clearly and accurately to enquiries

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.9   Reports are provided in a timely manner

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.10   Comments    (Optional)
5.  Most Utilised Services

    5.1   Which areas of the Research office do you use the most?
5.1.1   Grants    Never Occasionally Regularly
5.1.2   Contracts    Never Occasionally Regularly
5.1.3   Animal Ethics Clearance    Never Occasionally Regularly
5.1.4   Human Ethics Clearance    Never Occasionally Regularly
5.1.5   Research Information Data and
  Systems Assistance		    Never Occasionally Regularly
6.  Your Comments

    6.1   Do you have any further comments (please include positive and/or negative)

    6.2   What areas or services could we improve to further assist you?

Click on the Submit button to send these details to the Monash Research Office. You should receive an automated response immediately, confirming the details you submit.

You may wish to print out your survey responses (e.g. File > Print...) BEFORE you click submit.

                        

Information collected by the Monash Research office will be used in accordance with the Information Privacy Act 2000 (Victoria). If you wish to enquire about the handling of your personal information, please contact the University Privacy Officer on 9905 6011.