Monash Research Office - Quality of Service - Survey
   

Monash Research Office



Quality of Service - Survey

This survey is designed to give you an opportunity to state your opinions on how well you think the Monash Research Office (MRO) performs in relation to what you believe is important. In particular, we request feedback regarding the services and advice that MRO staff offer in support of researchers' applications to major schemes.

Where indicated, please rate an aspect-of-service's "Importance" from Not Important to Extremely Important and also rate the Monash Research Office's "Performance" in that aspect from Extremely Poor to Excellent.

Your opinions are valuable and will help us understand how we can work together to make the MRO work for all concerned. When completed, this is a confidential document and your honest input will make it very worthwhile. The results of the survey will be made available.

Thank you for your assistance.
* Required Fields
1.  General Information

    1.1    Which single category best describes you?   
 

    1.2    If you are external to the university, which single category best describes you?   
 

    1.3    Please identify a major scheme to which you recently applied for funding, which involved interaction with
             MRO staff:  *
1.3.1

N/A

    Identify Scheme: *

     ARC Future Fellowships
     ARC Linkage Projects
     ARC Discovery Projects
     ARC Discovery Early Career Researcher Award (DECRA)
     NHMRC Program Grants
     NHMRC Project Grants
     NHMRC Fellowships (Research and Practitioner)
1.3.2

N/A

    Year Applied: *

     2009     2010     2011     2012    

1.3.3

N/A

    Month Applied: *

    Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec


    1.4    Please rate the importance to you and the quality overall  of the MRO's services that you use the most:

N/A Importance:     Not Important  < >   Extremely Important
N/A Quality:     Extremely Poor  < >   Excellent

    1.5    How did you find out about the MRO?
 
   I have very little information regarding the MRO
   Staff-student induction workshop
   Monash University Website
   Word of Mouth
   Other:

2.  Communication

    2.1   MRO staff listen to my needs regarding research information

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.2   MRO staff describe clearly the services on offer

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.3   MRO staff provide clear feedback in response to my queries

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.4   MRO staff provide useful feedback in response to my queries

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.5   MRO web pages provide clear information

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.6   MRO web pages provide useful information

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    2.7    The MRO offers useful workshops

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent
3.  Service Quality

    3.1   Requests for information are followed through

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.2   MRO staff deliver on undertakings given

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.3   MRO staff provide quality service

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.4   MRO staff provide informed feedback

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.5   MRO staff display professionalism

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    3.6   MRO staff treat me fairly without discrimination

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent
4.  Service Delivery

    4.1   MRO Staff are readily available to assist me

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.2   MRO staff respond in a timely manner

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.3   MRO staff give my enquiries appropriate time and attention

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent

    4.4   MRO staff respond accurately to my enquiries

N/A Importance:     Not Important  < >   Extremely Important
N/A Performance:     Extremely Poor  < >   Excellent
5.  Most Utilised Services

    5.1   Which areas of the Research office do you use the most?
5.1.1   Grants    Never Occasionally Regularly
5.1.2   Contracts    Never Occasionally Regularly
5.1.3   Animal Ethics Clearance    Never Occasionally Regularly
5.1.4   Human Ethics Clearance    Never Occasionally Regularly
5.1.5   Research Information Data and
  Systems Assistance		    Never Occasionally Regularly
6.  Your Comments

    6.1   Do you have any further comments (please include positive and/or negative)


    6.2   What areas or services could we improve to further assist you?

Click on the Submit button to send these details to the Monash Research Office. You should receive an automated response immediately, confirming the details you submit.

You may wish to print out your survey responses (e.g. File > Print...) BEFORE you click submit.

                        

Information collected by the Monash Research office will be used in accordance with the Information Privacy Act 2000 (Victoria). If you wish to enquire about the handling of your personal information, please contact the University Privacy Officer on 9905 6011.