Feedback: The MRO Quality Cycle

We maintain an ongoing commitment to improving our services

• Every interaction presents opportunity for improvement to our services. Every:
  • Telephone call
  • Email
  • Face-to-face discussion at an information session — why not come and see us
    to determine funding opportunities that you might apply for.
    Contact a Grants Officer now!
• Regular team and manager meetings ensure your feedback translates into action
  - but we do need your feedback!

Please help us improve our services, by participating in the following surveys - as relevant to you...

• Quality of Service Survey
• General Feedback Form
• New Researcher Feedback form
• Contracts Administration Feedback form
• Research Information Systems Survey
• RMENet Training: ClassMarker Feedback form
• ROPES User Questionnaire

Note that after the close of each major ARC and NHMRC granting round, a request is sent to
the Primary Contact on each application to complete a Quality of Service Survey
which, at that time, will appear at the top of this list.

Monash Research Office – 2011 Self-Review

Monash University has a robust quality assurance framework which includes systematic review of all the service areas that support academic activities at Monash.

The Monash Research Office is one of those many service areas that work tirelessly to support research in the University, and it’s our aim to provide the very best service and advice possible to our research “customers.”

To achieve this goal, we need to continually review and update our processes and procedures to meet the changing needs of the University. Our Self-Review Report is available at: http://www.opq.monash.edu.au/mqu/reviews/index.html

The direct link to the MRO's Self-Review Report: doc 2.6Mb

And that’s where you can help!

We would like to invite you and our many other stakeholders at Monash, to give us feedback on the service we provide by emailing your  submission to Professor Edwina Cornish, Senior Deputy Vice Chancellor & Deputy Vice Chancellor Research by Friday, 11 November 2011.

Analysis of submissions will be undertaken by an External Review Panel, so you can be assured that your feedback will be confidential, will reach us, and enable our team to adjust our service delivery to you, as needed.

Evaluations to date

• NHMRC Projects - 2008 to 2011 responses (doc 76kb)
• ARC Discovery - 2008 to 2011 responses (doc 77kb)
• ARC Linkage Round 1 - 2008, 2009, and 2010 responses (doc 61kb)
• ARC Linkage Round 2 - 2008, 2009, and 2010 responses (doc 595 kb)

Recently, your feedback resulted in the following improvements

• Implementation of Research Professional, replacing the MRO Bulletin and Funding Opportunities Database
• Overhaul of MRO website has commenced and is at stage two, migration to intranet of Monash-only content - and public-facing pages re-design, as per Web Presence Project specifications and style.
• More videos and slides from MRO information sessions - summarised and available here