Dr Linda McGuire - Researcher Profile

Biography

Linda works in the Faculty of Business & Economics at Monash University as a Senior Lecturer.

Qualifications

MADMIN

Institution: Griffith University

Year awarded: 2005

DOCTOR OF PHILOSOPHY

Institution: Monash University

Year awarded: 2004

BACHELOR ECONOMICS (HONORS)

Institution: La Trobe University

Year awarded: 1975

Publications

Books

McGuire, L., 2000, Service charters - global convergence or national divergence? a comparison of initiatives in Australia, the United Kingdom and the United States, Department of Management, Monash University, Caulfield East Vic Australia.

McGuire, L., 1999, Australian services marketing and management, MacMillan, Australia, South Yarra Vic Australia.

McGuire, L., 1999, Australian services: marketing and management instructor's guide, Macmillan Education Australia Pty Ltd, South Yarra Vic Australia.

Book Chapters

McGuire, L.M., O'Neill, D.L., 2008, The Report on Government Services: A new piece in the accountability matrix?, in Strategic Issues for the Not-for-Profit Sector, eds Jo Barraket, UNSW Press, Sydney NSW Australia, pp. 236-262.

McGuire, L.M., 2004, Contractualism and performance measurement in Australia, in Unbundled Government. A Critical Analysis of the Global Trend to Agencies, Quangos and Contractualisation, eds Christopher Pollitt and Colin Talbot, Routledge, London UK, pp. 113-139.

McGuire, L., 1998, Case studies: Storytelling or scientific research?, in Cases in Strategic Management, Macmillan Education Australia, South Yarra Vic Australia, pp. 41-61.

McGuire, L., 1997, Service delivery contracts: Quality for customers, clients and citizens, in The New Contractualism, Macmillan Education Australia P/L, South Melbourne Vic Australia, pp. 103-118.

Journal Articles

Prior Jonson, E.W., Lindorff, M., McGuire, L.M., 2012, Paternalism and the pokies: Unjustified state interference or justifiable intervention?, Journal Of Business Ethics [P], vol 110, issue 3, Springer Netherlands, Dordrecht Netherlands, pp. 259-268.

McGuire, L.M., 2012, Slippery concepts in context: Relationship marketing and public services, Public Management Review [P], vol 14, issue 4, Routledge, Abingdon Oxon UK, pp. 541-555.

Lindorff, M., Prior Jonson, E.W., McGuire, L.M., 2012, Strategic corporate social responsibility in controversial industry sectors: The social value of harm minimisation, Journal Of Business Ethics [P], vol 110, issue 4, Springer Netherlands, Dordrecht Netherlands, pp. 457-467.

Suen, W.S.K., Dean, A., McGuire, L.M., 2006, Service quality in community pharmacies - Comparing perceptions of customers and staff, Australian Pharmacist, vol 25, issue 8, Pharmaceutical Society of Australia, Curtin ACT Australia, pp. 650-656.

McGuire, L.M., 2004, Social marketing: Improving the quality of life (2nd edn) (P. Kotler, N. Roberto and N. Lee), Public Management Review, vol 6, issue 1, Routledge, UK, pp. 133-137.

McGuire, L.M., 2003, Benchmarking community services: "nailing Jello to a tree", Journal of Contemporary Issues in Business and Government, vol 9, issue 2, Curtin University of Technology, Perth WA Australia, pp. 63-74.

McGuire, L.M., 2003, Transferring marketing to professional public services - an Australasian perspective, Local Governance, vol 29, issue 1, Institute of Local Government Studies, UK, pp. 55-77.

McGuire, L.M., 2001, Service charters - global convergence or national divergence? A comparison of initiatives in Australia the United Kingdom and the United States, Public Management Review, vol 3, issue 4, Routledge, London UK, pp. 493-524.

O'Neill, D., McGuire, L., 1999, Microeconomic reform and the third sector: the Australian experience, Public Management, vol issue 3, Routledge, London UK, pp. 407-427.

McGuire, L., 1997, Prisoners as Customers or Clients, Australian Journal of Public Administration, vol 56, Institute of Public Administration Australia, Erskineville Australia, pp. 149-151.

Conference Proceedings

O'Neill, D., McGuire, L., 1998, Microeconomic reform and the third sector: The Australian experience, Conference Abstract volume, Geneva Switzerland 8-11 July 1998, International Society for Third Sector Research, Baltimore Maryland USA, pp. 178-179.

Other

McGuire, L., 1998, Client Orientation, International Encyclopedia of Public Policy and Administration, vol encyclopedia entry, Westview Press (HarperCollins), Boulder Colorado USA, pp. 406-407.

Postgraduate Research Supervisions

Current Supervision

Program of Study:

(DOCTORATE BY RESEARCH).

Thesis Title:

The use of market research in business planning and development within the tourism sector.

Supervisors:

O''Neill, D (Main), Mcguire, L (Associate).

Completed Supervision

Student:

Voevodin, M.

Program of Study:

An investigation of performance indicators for dietitians: Reporting performance of dietetic services in acute public hospitals in Melbourne.. 2003.

Supervisors:

Mcguire, L (Main).