Dr Pieter Van Dijk - Researcher Profile

Biography

Pieter works in the Faculty of Business & Economics at Monash University as a Senior Lecturer.

Qualifications

DOCTOR OF PHILOSOPHY

Institution: Monash University

Year awarded: 2007

HONOURS DEGREE OF BACHELOR OF BUSINESS & COM(HONS)

Institution: Monash University

Year awarded: 2003

BACHELOR OF BUSINESS (MANAGEMENT)

Institution: Northern Territory University

Year awarded: 2001

DIPLOMA OF HUMAN RESOURCE MANAGEMENT

Institution: Northern Territory University (TAFE)

Year awarded: 2000

Publications

Journal Articles

Smith, L.D.G., Weiler, B.V., Smith, A.M., Van Dijk, P.A., 2012, Applying visitor preference criteria to choose pro-wildlife behaviors to ask of zoo visitors, Curator: The Museum Journal [P], vol 55, issue 4, Wiley-Blackwell Publishing, Hoboken NJ USA, pp. 453-466.

Smith, L.D.G., Curtis, J.M., Mair, J.F., Van Dijk, P.A., 2012, Requests for zoo visitors to undertake pro-wildlife behaviour: how many is too many?, Tourism Management [P], vol 33, Elsevier, Amsterdam Netherlands, pp. 1502-1510.

Van Dijk, P.A., Smith, L.D.G., Weiler, B.V., 2012, To re-enact or not to re-enact? Investigating the impacts of first- and third-person interpretation at a heritage tourism site, Visitor Studies [P], vol 15, issue 1, Routledge, Philadephia Pennsylvania USA, pp. 48-61.

Van Dijk, P., Smith, L., Cooper, B., 2011, Are you for real? An evaluation of the relationship between emotional labour and visitor outcomes, Tourism Management [P], vol 32, issue 1, Pergamon, United Kingdom, pp. 39-45.

Kirk-Brown, A., Van Dijk, P., 2011, Safe to engage: Chronic illness and organisational citizenship behaviours at work, International Journal of Disability Management [P], vol 6, issue 1, Australian Academic Press Pty Ltd, Bowen Hills Qld Australia, pp. 1-9.

McDonald, C.S., Frost, L., Kirk-Brown, A., Rainnie, A., Van Dijk, P.A., 2010, An evaluation of the economic approaches used by policy actors towards investment in place-based partnerships in Victoria, Australian Journal of Public Administration [P], vol 69, issue 1, Wiley-Blackwell Publishing Asia, Richmond Vic Australia, pp. 9-21.

Smith, L., Curtis, J., Van Dijk, P., 2010, What the zoo should ask: The visitor perspective on pro-wildlife behavior attributes, Curator: The Museum Journal [P], vol 53, issue 3, Wiley-Blackwell Publishing Inc, USA, pp. 339-357.

Smith, L., Van Dijk, P., Curtis, J., 2010, When does the zoo start to nag? Testing the limits for pro-wildlife behaviour requests, Journal of the International Zoo Educators' Association [P], vol 46, International Zoo Educators Association, Switzerland, pp. 47-50.

Van Dijk, P.A., Weiler, B.V., 2009, An assessment of the outcomes of a Chinese-language interpretive tour experience at a heritage tourism attraction, Tourism Analysis [P], vol 14, issue 1, Cognizant Communication Corp., USA, pp. 49-63.

Van Dijk, P.A., Kirk-Brown, A., 2008, Emotional labor and tourism-based visitor interactions: Job characteristics as determinants of emotion regulation, Tourism Analysis, vol 13, issue 3, Cognizant Communication Corp., United States, pp. 233-243.

Van Dijk, P.A., Kirk-Brown, A., 2007, Being somebody else: Emotional labour and emotional dissonance in the context of the service experience at a heritage tourism site, Journal of Hospitality and Tourism Management, vol 14, issue 2, Australian Academic Press Ltd, Bowen Hills Qld Australia, pp. 157-169.

Van Dijk, P.A., Brown, A.K., 2006, Emotional labour and negative job outcomes: an evaluation of the mediating role of emotional dissonance, Journal of Management & Organisation, vol 12, issue 2, eContent Management Pty Ltd, Maleny Qld Australia, pp. 101-115.

Conference Proceedings

Van Dijk, P.A., Kirk-Brown, A., 2008, Emotional display rules: Friend or foe?, Proceedings of the 22nd Australian and New Zealand Academy of Management Conference 2008: Managing in the Pacific Century, 2 December 2008 to 5 December 2008, Australian and New Zealand Academy of Management, Sydney NSW Australia, pp. 1-17.

Van Dijk, P.A., Kirk-Brown, A., 2004, A model of the moderating influence of emotional intelligence on the relationship between emotional labor, burnout and the service experience, Creating Tourism Knowledge: Proceedings of the 14th International Research Conference of the Council for Australian University Tourism and Hospitality Education, 10 February 2004 to 13 February 2004, CAUTHE, Brisbane Qld Australia, pp. 830-837.

Van Dijk, P.A., Kirk-Brown, A., 2004, It can be exhausting being someone else: an evaluation of emotional labour and emotional dissonance in the service experience, People First - Serving our Stakeholders, 08 December 2004 to 11 December 2004, ANZAM, Dunedin NZ, pp. 1-18.

Van Dijk, P.A., Kirk-Brown, A., 2003, Relationship between job embeddedness and intention to leave an organisation, Relationships: Family, Work and Community, 15 November 2003 to 16 November 2003, The Australian Psychological Society, Melbourne Vic Australia, pp. 109-117.

Postgraduate Research Supervisions

Current Supervision

Program of Study:

(DOCTORATE BY RESEARCH).

Thesis Title:

Beyond the boundary: management roles of women in the VFL/AFL.

Supervisors:

Van Dijk, P (Main), Frost, L (Associate), Kirk-Brown, A (Associate).

Program of Study:

(DOCTORATE BY RESEARCH).

Thesis Title:

Emotional display rules and interpretation: a road map to success.

Supervisors:

Kirk-Brown, A (Main), Frost, L (Associate), Van Dijk, P (Associate).