Prof Steve Worthington - Researcher Profile

Steve Worthington

Address

Department of Marketing
Monash University, Caulfield

Contact Details

Tel: +61 3 990 32754

Email: Steve.Worthington@monash.edu


Biography

Steve Worthington is a professor in the Department of Marketing. 

He has been a Professor of Marketing at Monash since 2002, and has previously lectured in the United Kingdom at Staffordshire University, Manchester Business School, the University of Stirling, and Trent University, Nottingham.

Steve has worked in the UK in executive positions at The Co-operative Bank and its owner The Co-operative Group, and has consulted to organisations including British Rail, IBM, Post Office Counters, National Westminster Bank, The Consumers Association and Pirelli Ltd.

He is a member of the British Academy of Management, the Academy of Marketing, the Society for Co-operative Studies, the Australian Marketing Institute and is a fellow of the Chartered Institute of Marketing.  He was elected to the International Board of Trustees of the Chartered Institute of Marketing from 2004 to 2010, and invited to join the Finsia Consumer Finance Advisory Group from 2008 to 2012.

Steve is also a reviewer for prestigious journals including the Journal of Marketing Management, Journal of Retailing and Consumer Services, Journal of Banking and Finance, International Journal of Bank Marketing, European Journal of Marketing, International Marketing Review, Service Industries Journal, and the International Journal of Retail and Distribution Management.

Steve’s main research area is the retailing of financial services. He specialises in the issues surrounding the distribution of financial services, particularly by plastic payment cards and in the organisation and control of the payment systems through which these cards are used. This research is international, with current projects focused on the use of payment cards in China.

He also researches the use of the information that is derived from loyalty programs and the challenges that face both the organisations that are the promoters of the loyalty programs, and the consumers who participate in them.

He has published many academic journal articles and management reports on his research, and is a frequent media commentator on these topics.

Related Links:

Keywords

Financial Services, payment cards, loyalty programs, credit in China

Qualifications

DOCTOR OF PHILOSOPHY
Institution: Staffordshire University
Year awarded: 2003

Publications

Book Chapters

Worthington, S., 2003, The future of transaction systems, in The Retailing Book: Principles and Applications, eds Paul Freathy, Pearson Education Ltd, Essex UK, pp. 323-331.

Journal Articles

Worthington, J.(., Durkin, M., 2012, Co-destruction of value in context: Cases from retail banking, Marketing Review [P], vol 12, issue 3, Westburn Publishers Ltd, Helensburgh UK, pp. 291-307.

Worthington, J., Thompson, F., Stewart, D., 2011, Credit cards in a Chinese cultural context - The young, affluent Chinese as early adopters, Journal of Retailing and Consumer Services [P], vol 18, issue 6, Pergamon, Oxford UK, pp. 534-541.

Tan, Y., Mavondo, F., Worthington, J., 2011, Organisational capabilities and relationship quality: Performance implications for palm oil processors in Malaysia, Asia Pacific Journal of Marketing and Logistics [P], vol 23, issue 2, Emerald Group Publishing Ltd, Bingley UK, pp. 152-164.

Worthington, J.(., Russell-Bennett, R., Hartel, C.E.J., 2010, A tri-dimensional approach for auditing brand loyalty, Journal of Brand Management [P], vol 17, issue 4, Palgrave Macmillan Ltd, UK, pp. 243-253.

Worthington, J., Fear, J., 2010, Information is useful, but knowledge is power! Loyalty programmes and how they can benefit retailers, European Retail Research [P], vol 24, issue 2, Betriebswirtschaftlicher Verlag Dr Th Gabler GmbH, Germany, pp. 69-91.

Worthington, J., 2009, Debit cards and fraud, International Journal of Bank Marketing [P], vol 27, issue 5, Emerald Group Publishing Ltd, Bingley UK, pp. 400-402.

Worthington, J.(., 2008, Coming up trumps, Monash Business Review, vol 4, issue 1, Monash University ePress, Clayton Vic Australia, pp. 10-11.

Worthington, J.(., 2008, Financial services for the unbanked in the U.S.- Why, who, and what?, Journal of Financial Transformation, vol 23, Capco Institute, USA, pp. 101-105.

Durkin, M., Jennings, D., Mulholland, G., Worthington, J.(., 2008, Key influencers and inhibitors on adoption of the Internet for banking, Journal of Retailing and Consumer Services, vol 15, issue 5, Pergamon, UK, pp. 348-357.

Worthington, J.(., 2008, Retailers' entry into the provision of financial services: The case for and against, International Journal of Financial Services Management, vol 3, issue 3/4, Inderscience Publishers, United Kingdom, pp. 243-254.

Worthington, J.(., 2008, The regulation of payment cards in Australia: Recent changes and their implications, Journal of Payments Strategy & Systems, vol 2, issue 2, Henry Stewart Publications LLP, UK, pp. 205-217.

Devlin, J.F., Worthington, J.(., Gerrard, P., 2007, An analysis of main and subsidiary credit card holding and spending, International Journal of Bank Marketing, vol 25, issue 2, Emerald Group Publishing Limited, United Kingdom, pp. 89-101.

Welch, P., Worthington, J.(., 2007, Banking at the checkout: Are retailers really a threat to banks?, Journal of Financial Transformation, vol 21, Capco, UK, pp. 77-84.

Worthington, J.(., Stewart, D.B., Lu, X., 2007, The adoption and usage of credit cards by urban-affluent consumers in China, International Journal of Bank Marketing, vol 25, issue 4, Emerald Group Publishing Limited, UK, pp. 238-252.

Willis, M.K., Worthington, S., 2006, Foreign credit cards in China: to adapt or not to adapt?, Journal of Asia - Pacific Business, vol 7, issue 3, Haworth Press, Inc., Binghamton USA, pp. 45-77.

Worthington, S., 2006, The payments system regulator and the retailers: the Australian experience, Monash Business Review, vol 2, issue 3, Faculty of Business and Economics, Monash University, Caulfield East Vic Australia, pp. 1-9.

Worthington, S., 2005, Credit cards in China, Monash Business Review, vol 1, issue 2, Faculty of Business and Economics, Monash University, Caulfield Vic Australia, pp. 10-13.

Worthington, S., 2005, Entering the market for financial services in transitional economies: a case study of credit cards in China, International Journal of Bank Marketing, vol 23, issue 5, Emerald Group Publishing Limited, Bradford UK, pp. 381-396.

Worthington, S., 2003, The Chinese payment card market: an exploratory study, The International Journal of Bank Marketing: For the Financial Services Sector, vol 21, issue 6/7, Emerald, Bradford UK, pp. 324-334.

Worthington, S., Mawby, R.C., 2002, Marketing the police force - From a force to a service, Journal of Marketing Management, vol 18, issue 9-10, Westburn Publishers Ltd, Argyll UK, pp. 857-876.

Worthington, J.(., 2002, The case for affinity card programmes, Banker's Journal Malaysia, vol 120, Institut Bank-Bank Malaysia, Malaysia, pp. 15-19.

Worthington, S., Horne, S., 2002, The relationship rhombus: A quadratic relationship, Journal of Market-Focused Management, vol 5, issue 2, Kluwer Academic Publishers, Dordrecht Netherland, pp. 127-134.

Worthington, S., 2001, Affinity credit cards: a critical review, International Journal of Retail and Distribution Management, vol 29, issue 11, Emerald Publishing Group Limited., UK, pp. 485-508.

Worthington, S., Edwards, V., 2000, Changes in payments markets, past, present and future: A comparison between Australia and the UK, International Journal of Bank Marketing, vol 18, issue 5, Emerald Group Publishing Ltd, Bradford UK, pp. 212-221.

Horne, S., Naude, P., Worthington, S., 2000, Knowledge gaps between participants in a triadic relationship, International Journal of Bank Marketing, vol 18, issue 6, Emerald Group Publishing Ltd, Bradford UK, pp. 287-293.

Conference Proceedings

Thompson, F., Worthington, J., 2010, 'Future money' and its impact on the attitudes of young Chinese towards saving, Proceedings of the Australian and New Zealand Marketing Academy (ANZMAC) Conference 2010 - 'Doing More with Less', 29 November 2010 to 1 December 2010, Department of Management University of Canterbury, Christchurch New Zealand, pp. 1-7.

Worthington, J.(., 2009, Can retailers move into the provision of financial services? The case for and against, Proceedings of the 15th International EAERCD Conference on Research in the Distributive Trades, 15 July 2009 to17 July 2009, pp. 1-26.

Russell-Bennett, R., Worthington, J.(., Hartel, C.E.J., 2009, One size doesn't fit all: Exploring marketing strategies for influencing three dimensions of brand loyalty, Proceedings of the Academy of Marketing Conference 2009 - Putting Marketing in its Place, 7-9 July 2009, Academy of Marketing, United Kingdom, pp. 1-8.

Worthington, J.(., 2009, The provision of financial services by retailers to their customers - Is it sustainable?, Proceedings of the 14th Biennial World Marketing Congress. Marketing in Transition: Scarcity, Globalism, & Sustainability, 22 July 2009 to 25 July 2009, Academy of Marketing Science, www.ams-web.org, pp. 93-97.

Thompson, F., Worthington, J.(., Stewart, D.B., 2009, The young affluent Chinese and their attitudes towards using credit cards - A replication study across time and city, Australian and New Zealand Marketing Academy (ANZMAC) 2009 Sustainable Management and Marketing Conference, 30 November 2009 - 2 December 2009, Australian and New Zealand Marketing Academy (ANZMAC), Melbourne Vic Australia, pp. 1-7.

Worthington, J.(., 2007, The Chinese diaspora and its role in the internationalisation of the ChinaUnionPay brand, Marketing Theory into Practice: Academy of Marketing Conference 2007, 03 July 2007 to 06 July 2007, Kingston Business School, Kingston University, London UK, pp. 1-5.

Worthington, J.(., 2007, The internationalisation of a Chinese brand - The role of the urban-affluent Chinese, Reputation, Responsibility, Relevance: Australia & New Zealand Marketing Academy (ANZMAC) 2007 Conference Proceedings, 03 December 2007 to 05 December 2007, Australia & New Zealand Marketing Academy (ANZMAC), Dunedin New Zealand, pp. 1339-1344.

Beatson, A., Lings, I.N., Gudergan, S., Worthington, J.(., 2007, The role of employee-company identification in employees' pro-service behaviours: A preliminary study, Marketing Theory into Practice: Academy of Marketing Conference 2007, 03 July 2007 to 06 July 2007, Kingston Business School, Kingston University, London UK, pp. 1-12.

Bennett, R., Hartel, C.E.J., Worthington, J.(., Dickson, P.A., 2006, A functional approach to brand loyalty: An exploratory study, Proceedings of the 35th European Marketing Academy Conference: Sustainable Marketing Leadership - A Synthesis of Polymorphous Axioms, Strategies and Tactics, 23 May 2006 to 26 May 2006, Athens University of Economics and Business, Athens Greece, pp. 1-7.

Worthington, J.(., Lu, X., Stewart, D.B., 2006, Consumer attitudes and behaviors towards using credit cards in China, Proceedings of the Fordham University Conference on the Marketing of Financial Services, 27 October 2006 to 28 October 2006, Fordham University, New York NY USA, pp. 37-54.

Worthington, S., Lu, X., 2006, Exploratory research on how Chinese consumers use plastic payment cards, Marketing Excellence: Proceedings of the Academy of Marketing Conference, 04 July 2006 to 06 July 2006, Middlesex University Press, London UK, pp. 1-4.

Naude, P., Worthington, J.(., 2005, Attribute importance in a Triadic relationship, Marketing: Building business, shaping society, 05/07/2005 to 07/07/2005, Dublin Institute of Technology, Dublin Ireland, pp. 1-13.

Worthington, S., Naude, P., 2005, Triadic relationships and the measurement of attribute importance, Broadening the Boundaries: Proceedings of the ANZMAC 2005 Conference, 05 December 2005 to 07 December 2005, Univesity of Western Australia, Fremantle WA Australia, pp. 94-99.

Worthington, S., 2004, Entering the market for financial services in China - what needs to work for credit card issuers, Proceedings of the Annual Conference of the Academy of Marketing Science, 26 May 2004 to 29 May 2004, Academy of Marketing Science, Florida USA, pp. 125-129.

Worthington, S., 2004, The opening up of the market for financial services in China: how the credit card can play a key role, Proceedings of the Academy of Marketing Conference, 06 July 2004 to 09 July 2004, The Business School, University of Gloucestershire, Cheltenham UK, pp. 1-9.

Worthington, S., 2004, Understanding the Chinese consumer's view of credit and the prospects for new financial services entrants in China: Track: International Expansion and Entry Strategy, Harmony v Conflict: Euro-Asian Management in a Turbulent Era: Proceedings of the 2004 Euro-Asia Management Studies Association Annual Conference, 03 Novemeber 2004 to 06 November 2004, Office for Chinese Management Development, City University of Hong Kong, Kowloon Hong Kong, pp. 340-349.

Worthington, S., Deng, X., 2003, Credit and debit cards in China: past, present and future, Institutional Challenges for the Global China: Conference Proceedings, 13 November 2003 to 14 November 2003, Asian Business and Economics Research Unit, Monash University, Melbourne Vic Australia, pp. 115-123.

Worthington, S., 2003, Introducing credit cards into a new market - the things that marketers need to know about China, Research into Contemporary Issues in Marketing, 20 August 2003 to 22 August 2003, The Chartered Institute of Marketing, Sydney NSW Australia, pp. 209-229.

Worthington, S., Deng, X., 2003, Payment cards in China: past, present and future, Proceedings of the 2003 ANZMAC Conference, 01 December 2003 to 03 December 2003, ANZMAC, Adelaide SA Australia, pp. 1547-1553.

Worthington, S., Wilson, I., 2003, The Chinese payment card market and the prospects for non-Chinese credit card issuers, Marketing Across Borders and Boundaries: Proceedings of the 2003 World Marketing Congress, 11 June 2003 to 14 June 2003, Academy of Marketing Science, Perth WA Australia, pp. 1-7.

Postgraduate Research Supervisions

Current Supervision

Program of Study:
(DOCTORATE BY RESEARCH).
Thesis Title:
A power hungry generation: an investigation into Generation Y's electricity usage, their reasons behind it and a review of behaviour change theories.
Supervisors:
Worthington, S (Main), Jevons, C (Associate).

Completed Supervision

Student:
Tan, Y.
Program of Study:
Resources, capabilities and relationships: performance implications for palm oil processors. (PHD) 2010.
Supervisors:
Mavondo, F (Main), Worthington, S (Associate).