Miss Susan Foster - Researcher Profile

Biography

Susan works in the Faculty of Information Technology at Monash University as a Lecturer.

Research & Supervision Interests

Enterprise Resource Planning Systems and associated areas including:

1. Change Management
2. Business Intelligence
3. Benchmarking

Keywords

Benchmarking, Business Intelligence, Change Management, Enterprise Resource Planning Systems

Qualifications

MASTER OF ARTS (PSYCHOLOGY) (HONS)

Institution: University of Auckland

Year awarded: 2002

DIPLOMA OF IT

Institution: Auckland University of Technology

Year awarded: 1998

BACHELOR OF ARTS (Double Major: Education/Psych)

Institution: Auckland University

Year awarded: 1997

DIPLOMA OF EDUCATION

Institution: Auckland Institute of Education

Year awarded: 1990

Publications

Book Chapters

Hawking, P., Foster, S.V., Stein, A., 2005, ERP II & change management: the real struggle for ERP systems practices, in Managing business with SAP: Planning, implementation and evaluation, eds Linda Lau, IGI Publishing, Hershey USA, pp. 179-197.

Hawking, P., Foster, S.V., Stein, A., 2004, A B2E solution: change management perspectives, in E-Business Innovation and Change Management, eds Mohini Singh and Dianne Waddell, IRM Press, Hershey USA, pp. 120-136.

Journal Articles

Hawking, P., Foster, S.V., Stein, A., 2008, The adoption and use of business intelligence solutions in Australia, International Journal of Intelligent Systems Technologies and Applications, vol 4, issue 3/4, Inderscience Publishers, Olney United Kingdom, pp. 327-340.

Foster, S.V., Hawking, P., Stein, A., 2006, Approaches to change management in enterprise wide systems implementations, The International Journal of Knowledge, Culture & Change Management, vol 5, issue 2, Common Ground Publishing Pty Ltd, Melbourne Vic Australia, pp. 53-64.

Foster, S.V., Hawking, P., Stein, A., 2005, Business intelligence solution evolution: adoption and use, Business Intelligence Journal, vol 10, issue 4, The Data Warehousing Institute, Seattle USA, pp. 44-54.

Foster, S.V., Scheepers, H., Rahmati, N., 2005, RFIDs: from invention to innovation, Communications of the IIMA, vol 5, issue 4, International Information Management Association, San Bernardino CA USA, pp. 1-9.

Hawking, P., Stein, A., Wyld, D.C., Foster, S.V., 2004, E-Procurement: is the ugly duckling actually a swan down under?, Asia Pacific Journal of Marketing and Logistics, vol 16, issue 1, Barmarick Publications, UK, pp. 3-26.

Hawking, P., Stein, A., Foster, S.V., 2004, e-HR and Employee Self Service: a case study of a Victorian public sector organisation, Journal of Issues in Informing Science and Information Technology, vol 1, The Informing Science Institute, Santa Rosa USA, pp. 1017-1026.

Hawking, P., Foster, S.V., Wyld, D., Stein, A., 2003, It's the people, stupid: Change management and the implementation of ERP systems, The Journal of Contemporary Business Issues, vol 11, issue 2, Western Illinois University, Macomb IL USA, pp. 63-72.

Conference Proceedings

Foster, S.V., Hopkins, J., 2011, ERP simulation game: Establishing engagement, collaboration and learning, Proceedings of the 15th Pacific Asia Conference on Information Systems, 07 July 2011 to 11 July 2011, Queensland University of Technology, Brisbane Qld Australia, pp. 1-13.

Hopkins, J., Foster, S.V., 2011, Supply chain ERP simulation: A unique learning experience, Proceedings of the 17th Americas Conference on Information Systems, 04 August 2011 to 08 August 2011, Association for Information Systems, Atlanta GA USA, pp. 1-11.

Foster, S.V., 2010, Case study of an ERP implementation from a contextual perspective, Proceedings of the 4th IFIP International Conference on Research and Practical Issues of Enterprise Information Systems, 25 August 2010 to 27 August 2010, Essentia Editora, Campos dos Goytacazes Brazil, pp. 1-13.

Hawking, P., Foster, S.V., Ding, H., Zhu, C., 2008, ERP education in China: The tale of two paths, Research and Practical Issues of Enterprise Information Systems II: Volume 2, 14 October 2007 to 16 October 2007, Springer, New York NY USA, pp. 893-905.

Foster, S.V., Hawking, P., Zhu, C., 2008, The human side of ERP implementation: Can change management really make a difference?, Research and Practical Issues of Enterprise Information Systems II: Volume 1, 14 October 2007 to 16 October 2007, Springer, New York NY USA, pp. 239-249.

Dawson, L.L., Foster, S.V., Barnden, A.W., 2006, A case study of mobile device use: motivations and trends, Full Proceedings of the 2nd International Conference on Information Management and Business (IMB2006), 13 February 2006 to 16 February 2006, University of Western Sydney, Sydney NSW Australia, pp. 317-326.

Foster, S.V., Wilson-Evered, E., 2006, A multidisciplinary approach to assess readiness for change in enterprise system implementations, Proceedings of the 20th ANZAM Conference, 6 December 2006 to 9 December 2006, Australian and New Zealand Academy of Management, Lindfield NSW Australia, pp. 1-22.

Foster, S.V., 2006, A new approach to change management in enterprise system implementations, Proceedings of the 7th International Business Information Management Association Conference, 14 December 2006 to 16 December 2006, International Business Information Management Association (IBIMA), New York USA, pp. 469-477.

Hawking, P., Stein, A., Foster, S.V., 2006, Australian ERP systems benchmarks, Proceedings of the 17th Australasian Conference on Information Systems, 6 December 2006 to 8 December 2006, Australasian Association for Information Systems, Adelaide SA Australia, pp. 1-10.

Hawking, P., Foster, S.V., Stein, A., 2006, Investigating business intelligence (BI) solution adoption in Australian companies: an ERP perspective, Proceedings of the 17th Australasian Conference on Information Systems, 6 December 2006 to 8 December 2006, Australasian Association for Information Systems, Adelaide SA Australia, pp. 1-11.

Lazarenko, E.K., Rahmansyah, F., Foster, S.V., 2006, The role of critical success factors in developing an effective enterprise security governance framework, Proceedings of the 7th International Business Information Management Association Conference, 14 December 2006 to 16 December 2006, International Business Information Management Association (IBIMA), New York USA, pp. 399-404.

Hawking, P., Stein, A., Foster, S.V., Sellitto, C., 2005, ERP systems and business intelligence, Trends in DSS Research and Practice, 12 July 2005 to 15 July 2005, The Federal University of Rio Grande do Sul, Porto Alegre Rio Grande do Sul Brazil, pp. 1-9.

Foster, S.V., Hawking, P., Stein, A., 2004, Change management: the forgotten critical success factor in enterprise wide system implementations, Managing New Wave Information Systems: Enterprise, Government and Society: Proceedings of the 15th Australasian Conference on Information Systems 2004, 01 December 2004 to 03 December 2004, School of Information Systems, University of Tasmania, Hobart TAS Australia, pp. 1-10.

Hawking, P., Stein, A., Foster, S.V., 2004, Revisiting ERP systems: Benefit realisation, Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS-37), 05 January 2004 to 08 January 2004, Institute of Electrical & Electronics Engineers Inc, Los Alamitos CA USA, pp. 1-8.

Stein, A., Hawking, P., Foster, S.V., 2003, ERP Post Implementation: A new journey, Proceedings of 14th Australasian Conference on Information Systems 2003, 26/11/2003 to 28/11/2003, Edith Cowan University, Perth WA Australia, pp. 1-9.

Other

Hawking, P., Stein, A., Zeleznikow, J., Sharma, P., Nugent, D., Dawson, L.L., Foster, S.V., 2005, Emerging issues in location based tourism systems, Proceedings of the International Conference on Mobile Business (ICMB 2005), IEEE Computer Society, Los Alamitos CA USA.

Teaching Commitment

Ms Sue Foster is the Chief Examiner for the following unit/s in the Faculty of IT;

• FIT3138 - Real time enterprise systems
• FIT4037 - Case study
• FIT5101 - Enterprise systems

Sue teaches the following units;

• FIT3138 - Real time enterprise systems
• FIT4037 - Case study
• FIT5101 - Enterprise systems

Activities

Faculty executive committee

Chair
Inclusive Practices Faculty Equity and Diversity Committee
Faculty of Information Technology, Monash University

Postgraduate Research Supervisions

Current Supervision

Program of Study:

(DOCTORATE BY RESEARCH).

Thesis Title:

A multi-disciplinary approach to managing user acceptance towards Enterprise Resource Planning syste.

Supervisors:

Rahim, M (Main), Foster, S (Associate), Smith, S (Associate).