Faculty of Business and Economics

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6 points, SCA Band 3, 0.125 EFTSL

Undergraduate - Unit

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.


Business and Economics

Organisational Unit

Department of Management


Dr Sandra Cockfield



  • Second semester 2016 (Day)


Skills in identifying, understanding and managing conflict are essential in a range of business and professional contexts. Participants in this unit will study a variety of theories and processes that will enhance their skills in avoiding and resolving disputes within and between organisations. Participants will learn through engaging in activities related to negotiation, mediation, advocacy, arbitration and other dispute resolution processes.


The learning goals associated with this unit are to:

  1. identify and analyse the characteristics of conflict in society and in relationships
  2. apply ethical communication, counselling, negotiation and mediation techniques to a variety of conflict situations
  3. examine the influence and implications of power in understanding and managing conflict
  4. evaluate a range of dispute resolution techniques and assess the applicability of these techniques to specific situations
  5. assess and develop dispute resolution systems.


Within semester assessment: 60%
Examination: 40%

Workload requirements

Minimum total expected workload to achieve the learning outcomes for this unit is 144 hours per semester typically comprising a mixture of scheduled learning activities and independent study. Independent study may include associated readings, assessment and preparation for scheduled activities. The unit requires on average three/four hours of scheduled activities per week. Scheduled activities may include a combination of teacher directed learning, peer directed learning and online engagement.

See also Unit timetable information

Chief examiner(s)