Faculty of Information Technology
|Faculty||Faculty of Information Technology|
|Offered||Clayton First semester 2014 (Day)|
Malaysia First semester 2014 (Day)
With increased globalisation, companies are facing stiffer competition and successful companies cannot afford to harbour inefficiencies if they are to be competitive. Furthermore, customers are becoming more demanding. Business processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity.
This unit will survey the analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analysing business processes.
Upon completion of this unit students should have acquired: an understanding of business organisations, their functional structure and the advantage of considering the process oriented view of organisations; a thorough knowledge of business processes, their structure and how processes fit in to the overall organisation objectives; knowledge of the analytical tools that can be used to model, analyse, understand, and design business processes; and skills to use simulation software as a tool for analysing business processes.
At the completion of this unit students will have -
A knowledge and understanding of:
Developed attitudes that enable them to:
Developed the skills to:
Demonstrated the communication skills necessary to:
Examination (2 hours): 70%; In-semester assessment: 30%
Minimum total expected workload equals 12 hours per week comprising:
(a.) Contact hours for on-campus students:
(b.) Additional requirements (all students):
Completion of 24 points at level 1 from FIT or BusEco