Faculty of Information Technology

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6 points, SCA Band 2, 0.125 EFTSL

Undergraduate - Unit

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.


Information Technology



  • First semester 2016 (Day)


With increased globalisation, companies are facing stiffer competition and successful companies cannot afford to harbour inefficiencies if they are to be competitive. Furthermore, customers are becoming more demanding. Business processes must be designed to ensure that they are effective and meet customer requirements. A well-designed process will improve efficiency and deliver greater productivity.

This unit will survey the analytical tools that can be used to model, analyse, understand and design business processes. Students will also gain hands-on experience in using simulation software as a tool for analysing business processes.

Upon completion of this unit students should have acquired: an understanding of business organisations, their functional structure and the advantage of considering the process oriented view of organisations; a thorough knowledge of business processes, their structure and how processes fit in to the overall organisation objectives; knowledge of the analytical tools that can be used to model, analyse, understand, and design business processes; and skills to use simulation software as a tool for analysing business processes.


On successful completion of this unit, students should be able to:

  1. select an appropriate process design methodology to create a process model;
  2. use popular and leading edge modelling, simulation, workflow and measurement tools;
  3. document, communicate and analyse a process model;
  4. develop process models for business process improvements.


Examination (2 hours): 70%; In-semester assessment: 30%

Workload requirements

Minimum total expected workload equals 12 hours per week comprising:

(a.) Contact hours for on-campus students:

  • One 2-hour lecture
  • One 2-hour laboratory

(b.) Additional requirements (all students):

  • A minimum of 8 hours independent study per week for completing lab and project work, private study and revision.

See also Unit timetable information

Chief examiner(s)


Completion of 24 points at level 1 from FIT or BusEco


ETC2490, BUS3502

Additional information on this unit is available from the faculty at: