units

MGC3450

Faculty of Business and Economics

Undergraduate - Unit

This unit entry is for students who completed this unit in 2013 only. For students planning to study the unit, please refer to the unit indexes in the the current edition of the Handbook. If you have any queries contact the managing faculty for your course or area of study.

print version

6 points, SCA Band 3, 0.125 EFTSL

To find units available for enrolment in the current year, you must make sure you use the indexes and browse unit tool in the current edition of the Handbook.

LevelUndergraduate
FacultyFaculty of Business and Economics
Organisational UnitDepartment of Management
OfferedClayton Second semester 2013 (Day)
Coordinator(s)Dr Sandra Cockfield

Synopsis

The focus of the unit is on developing the knowledge and skills to manage conflict in a range of business and professional contexts. Students study a variety of theories and processes that will enhance their skills in avoiding and resolving disputes within and between organisations.

Outcomes

The learning goals associated with this unit are to:

  1. identify and interpret the implications of the characteristics of conflict in society and in relationships
  2. apply ethically communication, counselling, negotiation and mediation techniques to a variety of conflict situations
  3. examine the influence and implications of power in conflict
  4. evaluate the main alternative dispute resolution techniques and assess the applicability of dispute resolution techniques to specific situations
  5. assess and develop dispute resolution systems.

Assessment

Within semester assessment: 60%
Examination: 40%

Chief examiner(s)

Contact hours

3 hours per week

Prohibitions