Faculty of Medicine, Nursing and Health Sciences

Postgraduate - Unit

This unit entry is for students who completed this unit in 2013 only. For students planning to study the unit, please refer to the unit indexes in the the current edition of the Handbook. If you have any queries contact the managing faculty for your course or area of study.

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6 points, SCA Band 3, 0.125 EFTSL

To find units available for enrolment in the current year, you must make sure you use the indexes and browse unit tool in the current edition of the Handbook.

FacultyFaculty of Medicine, Nursing and Health Sciences
Organisational UnitDepartment of Community Emergency Health and Paramedics
OfferedAlfred Hospital First semester 2013 (Flexible)
Alfred Hospital Second semester 2013 (Flexible)
Coordinator(s)Ms Ingrid Brooks


This unit provides the student with enhanced understanding of the concepts related to clinical improvement in community based emergency health services by examining current quality management approaches, certification standards, management issues in quality; and managerial responsibilities in managing for quality. Students will be required to examine team-working, empowerment and organisational culture change from the perspective of improving clinical practice and service delivery.


On completion of this unit, students will be able to:

  1. Critically review the strengths and weaknesses of their ambulance service's quality management system with reference to contemporary thinking on clinical improvement methods.
  2. Review their service's key performance indicators to identify meaningful measures of service and quality, evaluate performance trends and identify areas and suggestions for improvement.
  3. Explore the service's clinical improvement implementation methods from the perspectives of culture, communication strategies, teams and employee empowerment.
  4. Implement changes to clinical practice based on sound clinical improvement principles.


Assignment 1 (2,500 words) 40%, Assignment 2 (2,500 words) 40%, On-line tutorial participation 20%.

Chief examiner(s)