units

FIT5157

Faculty of Information Technology

Postgraduate - Unit

This unit entry is for students who completed this unit in 2012 only. For students planning to study the unit, please refer to the unit indexes in the the current edition of the Handbook. If you have any queries contact the managing faculty for your course or area of study.

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6 points, SCA Band 2, 0.125 EFTSL

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered, or view unit timetables.

LevelPostgraduate
FacultyFaculty of Information Technology
OfferedCaulfield First semester 2012 (Evening)

Synopsis

Services science draws from the social sciences, business, and engineering technology and applies scientific methods to the design and management of services. The use of IT is a crucial and essential part of services science and an understanding this area is of major importance to IT students. In the current business environment IT techniques and skills have become essential to successfully manage operations, services and projects. The focus of this unit is to provide students with sufficient knowledge of modern services science and business operations, concepts, and modern software, to work effectively in service operations roles in industry and government.

Outcomes

At the completion of this unit students will:

  • understand how service businesses operate and evolve;
  • understand the management principles, concepts and standards that guide service operations and project management practices;
  • be able to specify the organisational capabilities to support service operations management;
  • have the skills to design and develop an appropriate management structure for service operations and the management of service projects.

Assessment

Examination (2 hours): 50%; In-semester assessment: 50%

Chief examiner(s)

Dr Rodney Martin

Contact hours

2 hrs lectures/wk, 2 hrs laboratories/wk

Prerequisites

Students are expected to have a background in IT, Engineering or Science.

Additional information on this unit is available from the faculty at:

http://www.infotech.monash.edu.au/units/fit5157/