units

MKW3841

Faculty of Business and Economics

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Monash University Handbook 2011 Undergraduate - Unit

6 points, SCA Band 3, 0.125 EFTSL

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.

LevelUndergraduate
FacultyFaculty of Business and Economics
OfferedSunway First semester 2011 (Day)
Coordinator(s)Dr Paul Yeow

Synopsis

This is a capstone unit in assessing whether an e-business is achieving its goals. Linking online activities to business performance. Feedback mechanisms in an online performance measurement environment. Establishing benchmarks. Strategic marketing decisions. Performance measures for external and internal operations: transactions with customers and suppliers as well as efficiency gains within the organisation. Explicitly includes measurement principles, measurement error, and its impact on performance assessment. Cost-benefit assessments. Teaching is case method based.

Objectives

This is a capstone unit in assessing whether an e-business is achieving its goals. Linking online activities to business performance. Feedback mechanisms in an online performance measurement environment. Establishing benchmarks. Strategic marketing decisions. Performance measures for external and internal operations: transactions with customers and suppliers as well as efficiency gains within the organisation. Explicitly includes measurement principles, measurement error, and its impact on performance assessment. Cost-benefit assessments. Teaching is case method based.

Assessment

Within semester assessment: 50%
Examination (2 hours): 50%

Contact hours

3 hours per week

Prerequisites

MKW2841

Prohibitions

BEW2620