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MGC3450 - Managing conflict

6 points, SCA Band 3, 0.125 EFTSL

Undergraduate Faculty of Business and Economics

Leader(s): Professor Julian Teicher


Clayton Second semester 2009 (Day)


The focus of the unit is on developing the knowledge and skills to manage conflict in a range of business and professional contexts. Students study a variety of theories and processes that will enhance their skills in avoiding and resolving disputes within and between organisations.


The learning goals associated with this unit are to:

  • identify and interpret the implications of the characteristics of conflict in society and in relationships
  • apply ethically communication, counselling, negotiation and mediation techniques to a variety of conflict situations
  • examine the influence and implications of power in conflict
  • evaluate the main alternative dispute resolution techniques and assess the applicability of dispute resolution techniques to specific situations
  • assess and develop dispute resolution systems.


Within semester assessment: 60%
Examination (2 hours): 40%

Contact hours

3 hours per week



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