MGC3450 - Managing conflict
6 points, SCA Band 3, 0.125 EFTSL
Undergraduate Faculty of Business and Economics
Leader(s): Professor Julian Teicher
Clayton Second semester 2009 (Day)
The focus of the unit is on developing the knowledge and skills to manage conflict in a range of business and professional contexts. Students study a variety of theories and processes that will enhance their skills in avoiding and resolving disputes within and between organisations.
The learning goals associated with this unit are to:
- identify and interpret the implications of the characteristics of conflict in society and in relationships
- apply ethically communication, counselling, negotiation and mediation techniques to a variety of conflict situations
- examine the influence and implications of power in conflict
- evaluate the main alternative dispute resolution techniques and assess the applicability of dispute resolution techniques to specific situations
- assess and develop dispute resolution systems.
Within semester assessment: 60%
Examination (2 hours): 40%
3 hours per week