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FIT2035 - Communications for IT professionals

6 points, SCA Band 2, 0.125 EFTSL

Undergraduate Faculty of Information Technology

Leader(s): Ros Rimington


Clayton First semester 2009 (Day)


This unit provides a theoretical and practical overview of personal and professional communications, with particular emphasis on appropriate register. Topics include: the elements of communication, barriers, cultural differences; active listening and feedback cues; public speaking; technical and business text structures and language features; workplace communications; personal and professional ethics and codes of practice; negotiation skills and conflict resolution; cross-cultural sensitivity and communications in the global economy. This unit is a hurdle requirement for Industry-Based Learning (IBL) students before their professional placements.


Upon successful completion of this unit, students should be able to:

  1. Describe the elements of effective communication and discuss barriers to the production and reception of meaning;
  2. Explain and demonstrate the appropriate adjustment of register in formal and informal, social and professional, verbal and non-verbal interpersonal communications;
  3. Be sensitive to and demonstrate understanding of cultural differences;
  4. Select and use strategies for effective and efficient productive (speaking and writing) and receptive (reading and listening) communications;
  5. Discuss a variety of organizational structures, management styles and culture;
  6. Discuss workplace demeanour and reporting relationships;
  7. Produce a variety of professional writing genres in the appropriate text structure using the appropriate language features. For example, memos, emails, faxes, business letters, reports and job application letters;
  8. Describe the purpose, protocols and procedures for, and the roles of participants, in formal/informal meetings and interviews;
  9. Demonstrate the ability to take leadership roles and work co-operatively with peers/colleagues;
  10. Describe several conditions and procedures for negotiation and dealing with conflict;
  11. Describe the cross-cultural understandings and challenges of participating in the global economy;
  12. Outline the CSA code of ethics and professional practice and analyse the competing interests and possible consequences of a variety of ethical dilemmas;
  13. Present a formal (oral) report to peers in a formal business setting and demonstrate the ability to translate the written genre into the spoken;
  14. Demonstrate the ability to make an effective presentation, orally and in writing, of a technical IT subject to a non-technical audience;
  15. Demonstrate the ability to make effective use of technology in oral and written communication;
  16. Understand current ICT trends e.g. communications groupware.


Workshops/participation: 20%; Oral presentation: 20%; Written assignment: 25% (Proposal 5%, Progress report 5%, Final report 15%); Resume: 10%; Exam: 25%

Contact hours

4 x contact hrs/week


Completion of 24 points at first year.

Additional information on this unit is available from the faculty at:

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