| What is this service? |
This service enables ITS staff to access HEAT calls assigned to their call group; users can view and close calls.
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| Where is it located in the portal? |
The 'View HEAT calls' link is located in the 'Online systems' section of the home page of ITS staff. |
| Who can use it? |
ITS staff with HEAT accounts can access this service. |
| How do I use it? |
The portal client lists all open calls and flags those requiring attention; users can close calls and readily access online resources for using HEAT. |
| How do I get it activated? |
The 'View HEAT calls' link will automatically display for ITS staff with HEAT accounts. |
| Where can I find more info? |
You can contact ITS using the ITS Service Request form accessed using the Feedback link in the top right corner of your portal. |
