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IP telephony has arrived

11 March 2009

Monash staff at the Parkville campus now have access to the latest phone technology after moving to the new Voice Over Internet Protocol (VoIP) telephone system.

The roll-out at Parkville is a major milestone for the Integrated Collaboration Environment (ICE) program and the VoIP team.

Over the course of 2009, 5000 staff will be introduced to the new IP system at Monash, with a further 5000 PABX phones changed over to the VoIP system by the end of 2010.

A modern new IP phone voicemail service will also be made available.

"2009 is going to be a big year for our team so it's great to have such a positive start," VoIP project manager Rob Jamieson said.

"We're really happy that the Parkville rollout, our largest rollout so far in the project, was such a straightforward and efficient transition for everyone concerned."

Program manager Daryl Wood said the VoIP system would complement other initiatives being rolled out including Lotus Notes email and calendar.

"Staff members from all areas of the University stand to reap huge benefits from the resulting opportunities to connect, collaborate and engage with others anywhere, anytime," he said.

Staff at Parkville are adjusting well to the new phone service.

"Everyone here really likes the new phones," executive assistant Marian Glennon said.

"The design is user-friendly and the functionality straightforward."

The VoIP team are currently installing the IP telephony infrastructure in Building 77 at Clayton, with the Berwick rollout scheduled for April.

For more information visit the ICE Program website or email communicate@its.monash.edu.au.