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New VoIP phones roll out

27 August 2008

The new VoIP phone

Monash University staff will soon have access to the latest phone technology with the roll-out of new Voice over Internet Protocol (VoIP) phones set to commence.

The VoIP system will replace the existing analogue PABX system, with the Australian Regenerative Medicine Institute at the Clayton campus among the first to experience the features and benefits of the new technology.

VoIP Project Manager Robert Jamieson said it was a huge project.

"By the end of the year, 900 staff across newly-built buildings will be using the phones, with larger sites to follow over the next few years," Mr Jamieson said.

"In terms of user functionality, the benefits of the technology are immense."

"One of the first things that users will notice is that clarity of the audio is noticeably better."

"The clearer display, Monash telephone directory search and caller ID were also aspects considered positive in user trials."

Mr Jamieson said VoIP would enhance mobility for staff required to work across various campuses.

"Any VoIP phone can be used by a staff member entering their personal login details," Mr Jamieson said.

Integrated Collaboration Environment Program Manager Daryl Wood said the VoIP system would complement other initiatives being rolled out including Lotus Notes email and calendar.

"Staff members from all areas of the University stand to reap huge benefit from the resulting opportunities to connect, collaborate and engage with others anywhere, anytime," he said.

The new VoIP phone services are expected to be available across the University by 2010.

The project is part of Monash University's Integrated Collaboration Environment (ICE) Program, which is delivering innovative collaboration tools and technologies to Monash staff.

For more information on VoIP phones visit the Monash communication tools and the ICE Program website (Monash only) or email communicate@its.monash.edu.au.