Hospital program rolled out in China

1 September 2010

A patient program developed in conjunction with Monash University will be rolled out in more than 10,000 hospitals across China.

The Chinese Hospital Patient Experience and Satisfaction Monitor (CHPESM) has been developed through a collaboration between Monash University, the Chinese Ministry of Health, the Chinese Hospital Association and Peking University.

Deputy Dean International and Director of Research within the Faculty of Medicine, Nursing and Health Sciences Professor Shane Thomas together with Dr Hui Yang have been appointed international panel members in the ongoing program.

The CHPESM tool is based upon work Professor Thomas and Dr Yang have led since 2006.

The CHPESM launch was held in Beijing last month.

In his keynote address the Ministry of Health Director of Medical Service Quality Improvement Dr Zhou Jun strongly complimented the developers including the Monash team on their contributions to the national program.

The Ministry announced its plans to implement the CHPESM in all Chinese public hospitals during 2011 - 2012.

In the first study cohort, 11 provinces of China will commence operation of the program this month.

Professor Shane Thomas said the 44 top-ranked tertiary hospitals around China will also participate in this innovative program of hospital quality improvement.

"The use of Monash-developed tools and protocols throughout the entire Chinese public hospital network to assist in hospital quality improvement is a very pleasing result," Professor Thomas said.

"The Chinese Hospital Patient Experience and Satisfaction Monitor will be a key tool for the Chinese government in improving quality in its health system and we are very pleased to have had the opportunity to contribute to this important work with our Chinese partners."

Results of the first wave CHPESM will be reported at the end of 2010 and other waves will be conducted and reported on throughout 2011 and beyond.