MUSO Support - Where do I begin? (For First time users)

Students who have never accessed the Monash University computer systems must first register for a computer account (opens in a new window)

Open Learning Students Please Note: You will require your Monash Student ID number. This is an 8 digit number which appears on your assignment cover sheets. (This is different to your 5 digit Open Learning student number). If you have not received your Monash Student ID number, please contact the Off Campus Learning Centre (OCLC). Their contact details can be found by clicking here or you can call the OCLC on (03) 9902 6304

Before using Blackboard it is necessary to set your computer up properly

Please note that Blackboard is only certified to work properly using the following Operating Systems:

• Windows XP/2000/Vista

• Macintosh Os X 10.3 (and later).

Any other operating systems (eg Linux) may not work on Blackboard.

MUSO Support is unable to support any problems with operating systems other than Windows / Mac.

While Blackboard will work with most common browsers, not all browsers are compatible.

For your computer to be compatible with Blackboard you will need to do the following:

1. Install Java (It is important that the correct version of Java is installed on your computer.)

2. Download a compatible internet browser (if required) and configure it for Blackboard

3. Turn off any pop-up blockers (eg Google / Yahoo / MSN Live Toolbars, firewalls and antivirus etc)

Please select your operating system:

Windows XP / Vista / 2000

Apple Macintosh (Os X 10.3 or Later)

MUSO Support has created and maintains Quick Guides, Step by Step guides and Online Video guides on how to use Blackboard.

Click here to access the user guides

We also recommend that you watch the Blackboard student orientation video which MUSO Support has created to inform students of the MUSO Support services and how to gain access to Blackboard, followed by a short video demonstration of logging in to and navigating around Blackboard.

Click here to access the Blackboard Sudent Orientation Video

Your computer should now be set up to use Blackboard. You can access Blackboard via the my.monash portal

http://my.monash.edu.au

Then click on "MUSO" (next to "My Units")

The page you are taken to contains links to the MUSO systems (ie Blackboard and Moodle). Choose the learning system that your unit is using.

If you have not used an online learning system before, it can seem quite daunting at first. To make your experience easier, we are in the process of creating instructional guides to using Blackboard, such as how to submit an assignment online, or how to participate in discussions. This list will grow over the coming weeks.

Click Here to see how to use Blackboard

If you have a question about Blackboard, or if you need assistance using Blackboard, you can contact the MUSO Support team.

If you are missing Blackboard subjects, please note that while subjects may appear before the start of Semester, a lot of subjects will not appear until the first day of semester. If you are unsure you can contact MUSO Support and we can let you know if your subject is using Blackboard and when you will get access to the subject.

If you have recently enrolled in a subject, please note that it can take up to 72 hours to gain access to the Blackboard site, even if it appears in your Monash Portal.