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MUSO Support - Common Problems / Known Issues

Below is a list of common queries that MUSO Support recieves from students.

Most common problems are related to settings on your computer which need to be changed in order for Blackboard to work correctly.

There are also some known issues with Blackboard which at this time are unresolved. This page is also designed to inform students of problems they may encounter, and any workarounds (if available).

These issues are listed in Alphabetically by the tool you are trying to use. Clicking on the link under More details will provide more information and workarounds if available.

Blackboard

Blackboard Tool	Problem	Browser Setting or Known Issue?	Date resolved	More details
Assignments	Submitting Assignments - The "My Computer" icon does not appear after clicking "Add Attachments"	Browser Setting	N/A	Assignments - My Computer
Discussions	The "new discussion" icon remains on the course list even after messages have been read.	Known Issue	Unresolved	Discussion-Icon
File Download	Downloading PDF Files - Students receive an error message similar to the one below: "Generic Exception-Invalid permissions to execute action. com.webct.platform.tools.page.command.GetPageCommand VistaRequestImpl[deliveryContextId:0, currentLCId:19907, urwPathParameters:null, VistaSession:ID:authcate"	Known Issue	Unresolved Workaround available (see more details)	PDF - Generic Exception
File Download	Students using Internet Explorer trying to download files from Blackboard receive the following error message: "To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for more options..."	Browser Setting	N/A	File-Download
File Download	Some students using the Monash Computer Labs are unable to access Adobe PDF Documents	Known Issue	See More Details	PDF-Computer Labs
Missing Units - Current Semester	Students do not have access to Blackboard sites that they are currently enrolled in	N/A	N/A	Missing-Units
Missing Units - Previous Semester	Students have lost access to a previous semesters subject	N/A	N/A	Missing-Units-Previous
Video Playback	Students using Mozilla Firefox are unable to play certain video files	Browser Setting	N/A	Video-Files

Moodle

Moodle Tool	Problem	Browser Setting or Known Issue?	Date resolved	More details
File Download	Some students have reported a problem downloading PDF files in Moodle when using the Mozilla Firefox browser	Browser Setting	N/A	PDF-Moodle Downloads