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Blackboard known issues

Known issues which affect Blackboard and/or Blackboard Manager are listed below in chronological order (newest issue at the top).

For enquiries or further assistance with the details of known issues, contact MUSO Support

System and issue Date reported Date resolved More details

Blackboard
Background image file prevents students viewing section content

July 2008 Vendor is aware of the issue. Background image file prevents students viewing section content

Blackboard
Deleted items show in search tool

May 2008 Vendor is aware of the issue. Search Tool

Blackboard
Changing group properties means students cannot see assignments

May 2008 Vendor is aware of the issue. Group assignments

Blackboard
Session already running

May 2008 Vendor is aware of the issue. Session already running

Blackboard
Tutors cannot access My Files

May 2008 Vendor is aware of the issue. Tutors and My Files

Blackboard
Creating printable view creates an empty file

May 2008 Vendor is aware of the issue. Create Printable View

Blackboard
Gradebook view in Internet Explorer

April 2008 Vendor is aware of the issue. Gradebook view in IE

Blackboard
Gradebook spreadsheet imports fail with an unexpected exception for some users

March 2008 See 'More details'. Gradebook spreadsheet exceptions

Blackboard
Student tracking reports are inaccurate

March 2008 Progress - 14 August 2008 Inaccurate tracking report

Blackboard
Student response truncated in quiz: angle brackets

March 2008 Issue has been raised with the vendor; workaround available. Truncated quiz response

Blackboard
"My Computer" icon may not be visible.

February 2008 See more details for workaround and resolution. "My Computer" - icon

Blackboard
New Discussion icon still displaying after message has been read.

February 2008 Issue has been raised with the vendor. Discussion - icon

Blackboard
Discussions marked as read when replying to messages.

January 2008 Issue has been raised with the vendor. Discussions - marked

Blackboard
Unable to re-order assessments.

January 2008 Issue has been raised with the vendor. Re-order assessments

Blackboard
My Files over quota - cannot upload files to sections.

January 2008 See workaround for resolution My Files over quota

Blackboard
File manager performance is slow.

January 2008 Issue has been raised with the vendor. File Manager Slowness

Blackboard
"Public Files" folder appears.

January 2008 Issue has been raised with the vendor. Replacing files

Blackboard
Application settings display.

January 2008 Issue has been raised with the vendor. Application settings

Blackboard
Gradebook and raw tracking export.

December 2007 Issue has been raised with the vendor. Gradebook export

Blackboard
Replacing files in file manger.

Monday 26 Nov 2007 Issue has been raised with the vendor. Replacing files

Blackboard
"unexpected system exception" error message in help tool.

Monday 26 Nov 2007 Please see "More details" for workaround. Unexpected Exception in Help

Blackboard
Truncation of Headers and Footers

Monday 26 Nov 2007  Fix available Headers and Footers truncated

Blackboard
"unexpected system exception" error message in student view tab.

Monday 26 Nov 2007

17/01/2008
Issue resolved with the implementation of Service Pack 3

System exception

Blackboard
Templates - copy / move success message.

Monday 26 Nov 2007 Issue has been raised with the vendor. Templates

Blackboard
Learning Modules - sort order

Monday 26 Nov 2007 Vendor is working on a solution. Resolution to be advised. Sort order
Blackboard
Learning Modules - order
Monday 26 Nov 2007

17/01/2008
Issue resolved with the implementation of Service Pack 3

Order

Blackboard
Calendar tool - html tags

Monday 26 Nov 2007 Vendor is working on a solution. Resolution to be advised. Calendar html

Blackboard
Calendar tool - reoccurring entries

Monday 26 Nov 2007 This is a vendor known issue. Calendar entries

Blackboard
Discussion tool categories

Monday 26 Nov 2007 Vendor is working on a solution. Resolution to be advised. Discussions

Blackboard
Notes tool

Monday 26 Nov 2007 Issue has been raised with the vendor. Notes

Blackboard
Section Level Access

Monday 26 Nov 2007

Vendor is working on a solution. Resolution to be advised.

Section Level Access

Blackboard
Group sign-up sheets

Monday 26 Nov 2007 Please see "More details" for resolution. Sign-up sheets

Blackboard
WebDAV with Macintosh

Monday 26 Nov 2007 Please see "More details" for resolution. WebDAV

Blackboard
Student tracking report

Monday 26 Nov 2007 Vendor is working on a solution. Resolution to be advised. Tracking report

Blackboard
Designer file manager

Monday 26 Nov 2007 Vendor is working on a solution. Resolution to be advised. Designer file manager

Blackboard
Sort order in the Blackboard course list

Monday 26 Nov 2007 Vendor is working on a solution. Resolution to be advised. Course list sort order