At the Venue

Arrival Time

We recommend arriving at the venue at least 30 minutes before the advertised starting time. Foyers, bars and refreshment stands open 1 hour prior to performances and seating begins 20 minutes before the curtain.

Food & Drinks

Refreshments are available for purchase before the performance and during interval. Food and drinks, except for bottled water, are not permitted inside the auditorium.

Late Seating Policy

Patrons arriving late will be seated at the first suitable break in the performance in the least disruptive location. Following interval, an usher will help you find your seat.

Ushers

Ushers aren’t just there to check your ticket! If you have any questions, need directions or experience any discomfort during a performance, please don’t hesitate to approach an usher or our house manager – they will be more than happy to assist you.

Prams & Walking Frames

Due to fire regulations, prams may not be taken into the auditorium. Pram parking is available and clearly sign-posted. If you can’t find it or have any queries, please see a Front of House staff member. For the same reason, walking frames must also be removed from the auditorium once you have taken your seat. An usher will take and store the frame in the foyer for you and return it to you, both at interval and at the conclusion of the performance.

Cell Phones, Pagers and Watch Alarms

We all know how annoying it is... so please ensure you turn off cell phones, pagers and watch alarms before the performance begins. Please note that even when set to silent, mobile phone signals can interfere with the theatres’ sound systems. For this reason, we ask that they are switched off, not just set to silent.

Cameras and Recorders

The use of cameras and audio recording equipment is strictly prohibited unless specified by the event’s presenter.

First time at the Theatre? Wondering what the etiquettes are?

Lots of people will tell you that there are rules, rules and more rules about when to clap, what to wear, how to behave. Well, there aren’t! The only important thing at the theatre or at a concert is that you feel comfortable, relaxed and enjoy it! Applause is what performers live off and it is never unappreciated. If, however, you are nervous about when to applaud (which can be daunting at classical music concerts) the best advice is simply to be led by the crowd and clap when others do so.