Refunds and reversal of loan debt (remission of debt)

In special circumstances, we may either:

Refund fees paid upfront

Notify the government to reverse a HELP loan debt

If your fees are paid by a sponsor, we will notify and pay them the refund.

You can only apply if:

Your circumstances changed after the census date
You were not able to discontinue your study prior to census date
You did not pass the unit

Special circumstances

The special circumstances must:

Make their full impact after the census date
Be unusual, uncommon or abnormal
Be beyond your control, and
Make it impractical for you to pass the unit

Examples

Special circumstances may include:

Medical reasons (eg, illness occurring or worsening after the census date)
Family reasons (eg, death, illness, an unexpected or severe change in financial situation)
Employment-related reasons (eg, compulsory transfer or change of hours)
Course-related reasons (eg, restructure of course)

Applications

Fill out an application for remission of debt in special circumstances application (pdf 56kb)
Or pick one up from the student service centre

Submit this to your faculty.

Dates

Lodge applications within 12 months of the unit discontinuation date.

If you failed the unit but did not formally discontinue, you must lodge your application within 12 months of the last day of that unit's semester.

Documentation required

You must attach supporting documentation (original or certified copy). This can be from a doctor, counsellor, employer, etc but not from your family or friends. Privacy laws prevent us from getting this information for you.

Supporting documentation should clearly explain:

The circumstances
When they occurred
Why you were prevented from passing

Decisions

We will advise you in writing within 20 working days of receiving your application.

Please supply your postal address if you are no longer a current student.

Academic grades

If approved, a refund/reversal does not change your grade for the unit (you may still have a withdrawn late, withdrawn fail or fail grade on your academic transcript).

Appeals

If we do not approve your application, you can request a review.

See grievance and review procedures