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Refunds and reversal of loan debt (remission of debt)

In special circumstances, we may:

  • Refund fees paid upfront
  • Notify the government to:
    • Reverse a HELP loan debt
    • Re-credit your student learning entitlement (CSP only)

You can only apply if:

  • Your circumstances changed after the census date
  • You were not able to discontinue your study prior to census date
  • You did not pass the unit

Special circumstances

The special circumstances must:

  • Make their full impact after the census date
  • Be unusual, uncommon or abnormal
  • Be beyond your control, and
  • Make it impractical for you to pass the unit

Examples

Special circumstances may include:

  • Medical reasons (eg illness occurring or worsening after the census date)
  • Family reasons (eg death, illness, an unexpected or severe change in financial situation)
  • Employment-related reasons (eg compulsory transfer or change of hours)
  • Course-related reasons (eg restructure of course)

Applications

Fill out a remission of debt in special circumstances application (pdf 56kb) or pick one up from the student service centre

Submit this to your faculty.

Dates

Lodge applications within 12 months of the unit discontinuation date.

If you failed the unit but did not formally discontinue, you must lodge your application within 12 months of the last day of that unit's semester.

Documentation required

You must attach supporting documentation (original or certified copy). This can be from a doctor, counsellor, employer, etc but not from your family or friends.

Privacy laws prevent us from getting information for you.

Supporting documentation should clearly explain:

  • The circumstances
  • When they occurred
  • Why you were prevented from passing

Decisions

We will advise you in writing within 20 working days of receiving your application.

Please supply your postal address if you are no longer a current student.

Academic grades

If approved, a refund/reversal does not change your grade for the unit (you may still have a withdrawn late, withdrawn fail or fail grade on your academic transcript).

Appeals

If we do not approve your application, you can request a review.

See grievance and review procedures