Grievances and Appeals

Student Grievance and Review Procedure

Grievances Relating to University Policies and Procedures

The Monash University grievance policy and procedure satisfies this requirement, both in relation to prospective students and enrolled students on academic and non-academic matters. The policy and procedures are found at http://www.adm.monash.edu.au/execserv/policies/Academic-Policies/policy/Student-academic-and-administrative-grievance.html

Grievances Relating to HESA

Where the issue relates to the provision of Commonwealth assistance to students as outlined in Chapter 3 of HESA (viz. Student Learning Entitlement. HECS-HELP assistance, FEE-HELP assistance, or OS-HELP assistance) then students should in the first instance make enquiry with local Client Service staff. This group of staff may be identified at http://www.adm.monash.edu.au/service-centre/

Procedure

A student who believes that an admission, enrolment or fee matter has not been addressed in a satisfactory manner should write, in the first instance, to the Manager, Admissions, Manager, Enrolments, or the Manager, Fees (as appropriate) at Student Administration, PO Box 3C, Monash University, Clayton, Vic, 3800

Review Officer

The Director, Student Administration (SCSD) acts as the Review Officer as defined in 19-50 of HESA, in relation to issues arising under Chapter 3 of HESA.

Where the Director, Student Administration has already made a decision on a specific case, then the Divisional Director (SCSD) will act as the Review Officer.