Staff members are often in a position to notice changes in student behaviour.
You can help a student in distress by knowing how to:
You can contact counselling for help and advice.
These are some of the more common signs of distress.
While some symptoms may be obvious, others may only become apparent when talking with the student and asking questions.
Depression
A student who displays a number of these symptoms for longer than a few days may be in distress or clinically depressed:
Agitation or acting out
Changes in behaviour, which could include being:
Disorientation
Some people in crisis may seem 'out of it'. They may not be properly aware of what's going on around them.
Signs to look for include:
Drug and Alcohol Abuse
Signs of intoxication during class or interaction with university staff, indicates a problem that needs attention.
Suicidal Thoughts
Most people who attempt suicide communicate early messages about their distress. These messages can range from 'I don't want to be here', vague goodbyes, to 'I'm going to kill myself'.
Non-verbal messages could include giving away valued items, and putting legal, financial, and university affairs in order. You should take these behaviours seriously.
Violence and Aggression
You may become aware of students who are dangerous to others.
Examples of such behaviour include:
Staff can often be the first contact for a student in distress. While it's not expected that you be a watchdog or provide a thorough assessment, you may be in a position to ask a few questions.
These guidelines can help lead to a positive outcome for all involved.
Safety first
Always keep safety in mind when dealing with a distressed student. Maintain a safe distance and identify a route of escape if needed. If you or the student are in danger, call campus security on 333.
Avoid making it worse
Distressed students can sometimes be easily provoked. Avoid threatening, humiliating or intimidating responses. It is usually not a good idea to assert authority unless you are certain of the student's mental health status.
Distressed students need you to listen and affirm their feelings. You can always remind them of rules later when they are calm and safe.
Ask direct questions
Take a calm, matter-of-fact approach. Ask students directly if they are drunk, confused or if they have thoughts of harming themselves. You need not be afraid to ask these questions. You will not be putting ideas in their heads.
Most distressed students are relieved to know that someone has noticed and is paying attention.
Take the matter seriously
While it is true that some students appear distressed in order to get attention or relief from responsibility, only a thorough assessment can determine this. Attention-seekers can have serious problems and be in danger, too.
Know your limits
You will be able to assist distressed students on your own by simply listening and referring them for further help. Some students need more help than you can provide. Accept this and organise an appropriate referral.
Some signs that you may have over-extended yourself include:
If you are experiencing these signs or if you simply want some help or advice about the situation, you should contact counselling staff
Staff can also access a free, external counselling service through the Employee Assistance Program