Quality Innovation Knowledge Conference 2002

Final Program

SUNDAY 17 FEBRUARY
9.00 am - 12.00 pm	Doctoral workshop
2.00 - 5.00 pm	Supervisors workshop
5.00 - 6.00 pm	Registration
6.00 - 8.00 pm	Welcome Reception
MONDAY 18 FEBRUARY
8.00 am onwards	Registration
9.00 - 10.15 am	Opening and VIP Presentations Session Chair: Professor Gill Palmer
10.15 - 10.45 am	Coffee Break
10.45 - 12.15 pm	Key Note Speakers Professor Arnoud De Mayer and Mr Bernard Jupe Session Chair: Professor Amrik Sohal Management of innovation in the digital economy: Grasping with technological discontinuities Professor Arnoud De Meyer KM - A social disease or an enabling authority Mr Bernard Jupe
12.15 - 1.30 pm	Lunch and Book Launch
1.30 - 3.00 pm	Paper presentations in parallel sessions Quality Management 1 Session Chair: Professor John Dalrymple Reactions to quality initiatives in New Zealand and Australian higher education institutions: - "Backlash" in the academy Maria Avdjieva and Marie Wilson Development and validation of quality management constructs in NMT implementation Tritos Laosirihongthong and Himangshu Paul Construction of business quality Barbara Medanic and Ksenija Culo Challenging tradition: Is there an alternative way of reporting quality improvement? Euring A. M. D. Armitage Knowledge Management in Organisations 1 Session Chair: Professor Harry Scarbrough Business knowledge logistics - An approach and technology framework Alexander Smirnov, Mikhail Pashkin and Nikolai Chilov Tacit knowledge and entrepreneurial process Duncan C. K Wong From conventions without logic to logical conventions Judith Morrisey and Elyssebeth Leigh Factors of usefulness/benefits of knowledge management systems Mohammed Quaddus, Jun Xu and Margot Wood Organisational Learning 1 Session Chair: Associate Professor Robert Mellor Systemic thinking and the learning organisation J. E. Olsen and T. Haslett Can e-learning spur creativity, innovation and entrepreneurship? Bernard Randall and Paul Thompson Action research in management ethical considerations Beverly C Walker, Tim Haslett and Carlyle Close Collaborative Learning in PhD Programmes: A model from the Department of Management Tim Haslett, John Molineux, Jane Olsen, Rod Sarah, John Stephens, Susanne Tepe and Beverly Walker Innovation Management 1 Session Chair: David Low Management decisions on innovation projects-the real options approach Steven Li Knowledge networking and innovation - Developing a process perspective Jacky Swan, Maxine Robertson and Harry Scarbrough Quality of innovation - An analysis from the standard innovation equation perspective Lynn L. K. Lim and Peter Dallimore Quality differentiation and innovation as competitive weapon for the 21st century: A TRM approach Mosad Zineldin Technological Issues 1 Session Chair: Professor David Bennett Information search at travel-related websites: A behavioural perspective Nathan K. Austin, Maria O'Daniel The impact of the environment and business strategy on the technical policy of Chinese enterprise Howard Davies Virtual collaboration Stewart Clegg Transition management to the 'New World' - A case study of IT outsourcing Jill FitzRoy, Christina FitzRoy and Julie Wolfram Cox
3.00 - 3.30 pm	Coffee break
3.30 - 5.00 pm	Paper Presentations - Parallel Sessions Quality Management 2 Session Chair: Professor Alan Brown Failures to sustaining TQM Ron Edwards and Amrik Sohal Quality management in industrial research and development Peter J. Harvey and John F. Dalrymple Middle management - A missing link in the effective implementation of quality improvement Cathy Balding Quality circle programmes - The Confucian perspective Tan Kheok Juay and David Bennett Knowledge Management in Organisations 2 Session Chair: Professor Stewart Clegg Knowledge management the maintenance function Bruce Gurd and Shannon Hood Differences in knowledge processing: Why operations researchers do not understand manufacturing managers Roger Jenkins, Paul W. B. Hyland and Ross L. Chapman Knowledge worker In a knowledge-based economy: A case of Malaysia Hazlina Abd Kadir, Hwav-Boon Ong and Norhazlin Ismail Organisational Learning 2 Session Chair: Professor Mohamed Zairi Knowledge management/organisational learning: The case of the Spanish manufacturing industry Patricia Ordonez de Pablos Six sigma and organisational learning: An opportunity missed? Graeme Knowles & Jiju Antony An action research project in the use of systemic human resource strategy for organisational cultural change John Molineux and Tim Haslett Viable systems diagnosis: An adaptive agent J. R. Stephens and T. Haslett Innovation Management 2 Session Chair: Dr Shahid Yamin Representing enterprise innovation A system engineering view Ronald C. Beckett, Paul W. B. Hyland and Claudine Soosay Innovation and the development of new rural industries Suku Bhaskaran Enhancing the strategic competitive advantage of human assets through innovation and intellectual knowledge Mohd Riaz Mohd Said and Jay Kandampully The difficulties of defining, measuring and leading organisational innovation Nell Kimberley and. Alan Simon Technological Issues 2 Session Chair: Dr Mohini Singh IT usage & Malaysian entrepreneurs: The impact of users traits and system characteristics Nelson Oly Ndubisi and Stanley Richardson The role & policy implications of economics variables in e-commerce finance K. B. Oh, S. M. N. Islam and S. Bose The role of knowledge transfer in implementing and applying B2BE-commerce Damien Power Integrating management knowledge for business innovation - interpreting expertise makes a difference Jan Priest and Gio Priest
7.00 pm	Conference Dinner & Cultural Show
TUESDAY 19 FEBRUARY
9.00 - 10.30 am	Key Note Speakers Professor M. Zairi and Professor Harry Scarbrough Session Chair: Dr Richard Cooney Sustaining excellence through a culture of measurement: Results of a benchmarking study Mohd Zairi Knowledge management and the innovation process Harry Scarbrough
10.15 - 11.00 am	Coffee Break
11.00 - 12.30 pm	Paper presentations in parallel sessions Quality Management 3 Session Chair: Dr Milé Terziovski Employee participation: Customer focus/continuous improvement in the large industrial corporations in Jordan Ross Chapman and Khleef Al-Khawaldeh Are middle managers beliefs about quality and their quality programs consistent and does this matter? Douglas Davis and Thomas Fisher Examining the effectiveness of the critical success factors of business process re-engineering (BPR)as a quality management technique in the Malaysian banks and finance companies Khong Kok Wei and Stanley Richardson Quality practices in the logistics function: A Malaysian perspective M. Sadiq Sohail and Amrik Sohal Knowledge Management in Organisations 3 Session Chair: Professor Graham Winch Quality, innovation and knowledge enhancement: Servant leadership David T. Chin Critical thinking, learning and reflexivity in studies of business and management Denise Fletcher and Carole Tansley Recognising the value of knowledge to create innovations Helen Mitchell Knowledge management, organisational learning and human capital: Implications for sustainable competitive advantage Jesus Rodriguez Perez and Patricia Ordonez de Pablos Organisational Learning 3 Session Chair: Dr Tim Haslett A New face of knowledge innovation in higher education. A proposed model of quality-based research university Noor Azman Ali and Mohd Ashari Idris Novel adaptive learning approach in higher education using data mining techniques Abhijit Rao Graduate attributes: Innovation knowledge management or a quality aberration? Cec Pederson Studio teaching of e-commerce and multimedia innovation and quality in higher education Kathy Blashki and Colin Jevons Innovation Management 3 Session Chair: Dr Martin Spring Discovering the nexus between entrepreneurship and innovation Shahid Yamin and Allan O'Connor Understanding organisation culture and innovation Pooja Kumar and Ruby Ranjan An empirical investigation of new product success measurement in Australian SME's Xueli Huang, Geoffrey N. Soutar and Alan Brown Small firms in Hong Kong: no simple survival in the knowledge economy Duncan C. K. Wong Technological Issues 3 Session Chair: Damien Power On-line services and their impact on B2C E-Commerce Success Mohini Singh, A comparative study on pure-play vs multi channel E-CRM Ly Fie Sugianto and Dineli Mather An intelligent subject selection system for universities: a knowledge management perspective Haw Tian Lim, Yet Chin (Elsa) Phung
12.30 - 1.30 pm	Lunch Break
1.30 - 3.00 pm	Paper presentations in parallel sessions Quality Management 4 Session Chair: Associate Professor Ross Chapman Mapping quality management system with Singapore quality award framework Paul Puah K Y Quality Management practices and performance: An inter-industry comparison Bishnu Sharma and David Gadenne Benefits and key success factors in implementing ISO 9000 certified QMS Mei Feng, Mile Terziovski and Danny Samson Achieving sustained performance improvement from TQM: A longitudinal study of UK Companies W. A. Taylor and G. H. Wright Knowledge Management in Organisations 4 Session Chair: Professor Jacky Swan Knowledge competency dynamics - A critical model to successful knowledge management implementation Spiro Raftopoulos Knowledge management for innovation in extended operations network Martin Spring Defining organisational knowledge: A best practise perspective Yasar Jarrar, Giovanni Schiuma and Mohamed Zairi Quality In Higher Education Session Chair: Associate Professor Margaret Patrickson TQM in higher education: International developments Mary G. Anderson Application of the Hoshin Kanri methodology at a higher education establishment in UK Paul A B Roberts and Charles Tennant Strengthening the student's role in the work with quality improvement and innovation in higher education Bjarne Bergguist, Hakan Wiklund and Pia Sandvik Wiklund Innovation and TQM in Sweden higher education institutions: Possibilities and pitfalls Hakan Wiklund, Bengt Klefsjo and Pia Sandvik Wiklund Service Quality 1 Session Chair: Associate Professor Jay Kandampully A network approach to service quality in dyadic service encounters Goran Svensson The relationship between service quality practices/service quality outcomes in dental care Alan Baldwin, Amrik Sohal and Mile Terziovski Service quality in call centres Alison M. Dean A Deming approach to call centre management and improved customer satisfaction Rodney Peter Gapp and Belinda Ryan Novicky Quality Systems Integration Session Chair: Dr Suku Bhaskaran Implementing HACCP/ISO9001: 2000 as an integrated quality management system within the Australian food industry Serkan Tasci and Rob Welsh Leadership success factors in the implementation of the ISO 9001, ISO 9002, ISO IEC Mohd Yusof Omar and Ahmad Shokri Othman The application of food safety and quality systems in Australian horticulture Peter Bryar Integrating intellectual innovation - leveraging and measuring human capital in the information economy Patricia Thomson
3.00 - 3.30 pm	Coffee Break
3.30 - 5.20 pm	Paper presentations in parallel sessions Quality Management 5 Session Chair: Dr Doug Davis An exploration of the use of quality function deployment to assist in the design of education courses in engineering Zeyad M El-Kahlout, Barbara M Savage and C. S. Irgens Access to call centre services: An international comparison Warren J S Staples and John F Dalrymple Soft TQM, hard TQM and organisational performance relation Shams Rahman and Philip Bullock ISO 9000 series certification over time. What have we learnt? Ton Van Der Wiele and Alan Brown An analysis of elements of manufacturing management programs: Are developing economies bridging the gap? Paul W Hyland and Robert Mellor Intellectual Capital Session Chair: Dr Milé Terziovski The development of intellectual capital in a large non-profit organisation Anne Fletcher,. Robyn Minchinton and. Patrick Coghlon Intellectual property management practices of Australian cooperative research centres Peter Sheen Intellectual capital reports: Evidences from pioneering firms Patricia Ordonez de Pablos Knowledge management strategies for intellectual capital generation in business school e-learning development projects Denise Fletcher and. Carole Tansley Strategic organisational intellectual capital: A study on the importance of measuring and understanding the process of measuring the indicators of intellectual capital Lynn L K Lim and Peter Dallimore Performance Measurement Session Chair: Professor Andy Neely Performance measurement in the product innovation process lessons for Australian SME's Charles Edward O'Mara,Terence Sloan and Paul W B Hyland Organisational learning, innovation and performance drivers: An empirical study Kee-hung Lai, Andy C. L. Yeung and T. C. E. Cheng The relationship between TQM practices with quality and innovation performance: An empirical examination Daniel Prajogo and Amrik Sohal Performance indicators in innovation business Fang Zhao and John Dalrymple Setting up of policy (environmental) - an experience in an export based small company of a least developed country Ramesh Sthapit Service Quality 2 Session Chair: Alison Dean Technological innovation and quality in services Jay Kandampully and Khan V La Evaluating service encounters from the customers perspective: The effect of service quality on overall relationship quality Amy Wong and Amrik Sohal The prospects of CPA seal of assurance for the travel web marketplace N. K. Austin and S. Hussain Insourcing, outsourcing and service level management Nicholas Beaumont Supplier Relations Session Chair: Dr Shams Rahman Towards a quality and knowledge based supplier selection system Leong, Chun-Shan and Arthur Preston The knowledge capture challenges in supply chain management for smaller e?businesses Selvi Kandasaami and Rob Welsh Supply chain management performance evaluation Sonja Petrovic-Lazarevic and Amrik Sohal Environmental scanning in the Australian manufacturing industry: Early results of a pilot study Howard Harris and Chris Martin The entrepreneurial orientation of Malaysian SMEs and its relations to organization structure, environment and strategy making process - A case of SMEs in Northern Malaysia. Amran Awang, Zainal Ariffin Ahmad and Mahfooz Al-Ansari
5.00 pm	Close
7.00 pm	Barbecue Poolside Dinner
WEDNESDAY 20 FEBRUARY
9.00 - 10.30 am	Key Note Speakers: Professor Andy Neely and Professor Graham Winch Session Chair: Professor Amrik Sohal Coping with challenges of the new economy: Integrating innovation and organisational effectiveness Graham Winch
10.30 - 11.00 am	Coffee Break
11.00 - 12.30 pm	Paper presentations in parallel sessions Quality Management 6 Session Chair: Dr Richard Cooney Use of constraints management in targeting quality improvements: An Australian case study Shams Rahman and Klaus D Fahmer The quality movement and the quality of government Julian Teicher and Owen Hughes Managing quality in scholarly publishing John Peters and Rachel Murawa From continuos improvement to organisational learning: Peter Murray and Ross Chapman Knowledge Management in Higher Education Session Chair: Mary Anderson Knowledge management in Thai academic research institutes Somchai Numprasertchai and Barbara Igel The evolution of excellence in higher education - beyond quality in an accountable world Maria Avdjieva and Marie Wilson ISO 9000 in the Malaysian higher education: Lessons to be learned Zainal Ariffin Ahmad and. Zuraidah Mohd Zain Tacit knowledge: Communication tools to explain its nature and relevance Spiro Raftopoulos People Management Session Chair: Adlina Ahmad The effect of workplace relationships and individual stress on organisational commitment: An empirical investigation of Australian professionals Joy Hocking, Xueli Huang and Muna Ahmad Older workers - An inevitable feature of the early twenty-first century Margaret Patrickson Performance appraisal from the perspective of Australian and Singaporean expatriate managers and HR professionals Peter Woods Bridging east and west: Transforming management for the digital economy K. Purushothaman Innovation & Improvement Session Chair: Dr Ton van der Wiele The development of intellectual capital in a large non-profit organization Anne Fletcher, Robyn Minchinton, Robert Hetzel, Stephen Basse,Patrick Coghlan Project partnering Robert Hunt and Nicolas Yeung Customised improvement with focus on emerging organizations Raine Isaksson Management practices and their Impact on performance innovation in the Victorian biomedical Industry Mile Terziovski and John Morgen Quality in Operations Session Chair: Dr Nicholas Beaumont Innovations in the development of univariate statistical process control charts Karuthan Chinna, Mokhtar Abdullah and Suresh Kumar Making hidden costs of quality more visible Suresh Kumar Krishan, Mokhtar Abdullah and Karuthan Chinna Bootstrap Methods in meta-analysis Yap Bee Wah, Karuthan Chinna and Krishnakumari Krishnann Taxonomy of firm operations relevant to the evolution of firms E. Sanidas
12.30 - 2.00 pm	Lunch & closing ceremony
2.00 - 6.00 pm	Tours