Back to back customer service awards

MONSU's commitment to customer service has been recognised for the second year in a row by the Australian Customer Service Association. 

MONSU not only won the prestigious award in the medium business category at the state level , but last week received a Highly Commended Award in the Medium Business Category at the national level. MONSU also won the State Customer Service Award last year.

Previous national winners include Qantas, RACV and Telstra. In 1999, MONSU was the first entrant from the Australian tertiary sector to enter the awards and received strong encouragement from ACSA in leading the way in the area of customer service in education. 

Proving that it was no fluke, MONSU not only won but had to significantly improve it's overall customer service delivery in order to win, as the judging benchmark increases each year in line with customer service expectations. 

New nurse on campus 

A new nurse has been appointed at the Peninsula campus. Penny Kalkman, who will be part of the Community Services team, has vast experience working with students. 

Penny's main areas of expertise are in the fields of sexual health, adolescent health, harm minimisation, immunisation and all areas of primary nursing care.

She has also had many years of experience working with international students and understands the issues they face in studying and living away from home.

Appointments are not usually necessary and all consultations are strictly confidential. Penny can also refer to her colleagues including a psychologist, general practitioner, disability liaison officer, physiotherapist, masseuse, careers counsellor, language and learning specialist  as well as to external agencies.

Alternatively, you may call in to make an appointment to see these professionals.

Feel free to visit Penny in Community Services, Ground Floor, A Block or call on extn 44223.

Working with students with disabilities

The Peninsula Campus Library is holding a workshop conducted by the Monash University Disability Liaison Unit on 'Working with students with disabilities'. 

The session will cover issue including:

• the definition of disability;
• the profile of Monash University students with a disability;
• the Disability Discrimination Act (1992) and higher education;
• inclusive practises: what are they?
• Monash University policies and programs for students with disabilities; and
• sources of support and advice for staff.

The information session will be held in the Library Conference Room on Wednesday 1 November from 12 noon to 1 pm. Any Peninsula staff interested in participating, should contact Ruth Brown. 

Beware

There have been a spate of thefts reported at the campus in the last few weeks. Handbags have been stolen from G and E blocks and a TV was stolen from A block.

All staff are reminded to lock their offices when unattended, even if only for a few minutes. Another precaution is to lock handbags and other valuables in a drawer or filing cabinet. Any suspicious behaviour should be reported to the security office on extn 44318.

Notice board

A limited range of Christmas cards are available from Monash Print Services. These can be personalised with area's names. Samples can be seen at Caulfield campus, extn 32135, or by contacting Bronwyn Clark on 0417 391 176.

The School of Nursing has 9 x 15" computer monitors for sale. Cost: $45. Please contact Dalini Soni on extn 44355 or Paul Lubik on extn44016.

Don't forget . . .

27 October Grand Variety Night performance including Talent 2000 Final Competition. Tickets: $14, children $12. Bookings: 9589 7237. George Jenkins Theatre, 8 pm. 

7 November 'The race that stops the nation' - the Peninsula Staff Social Club is organising a spit roast lunch on Melbourne Cup Day. Cost is $10 for staff club members and $12 for non members. This includes all food and drinks (wine, beer and soft drink). It will be held below the Seahorse Tavern from 12 noon.

Authorised by the Office of the Campus Director - Peninsula 

Contributions can be emailed to julie.ryan@adm.monash.edu.au by 5 pm Thursdays.